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Frequently Asked Questions 
Banking Banking | Internet Banking | Bill Pay | Security Tips Frequently Asked Banking Questions Q: Are my deposit accounts FDIC insured? A: Yes! Each individual customer's account is insured by the FDIC up to $100,000 per account. Q: How do I set up Direct Deposit of my payroll check? A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days. Q: How do I set up Direct Deposit of my Social Security check? A: After your account is opened, you will receive our routing and transit number. Please have your account number, social security number and the routing number available. Then call Social Security at 1-800-771-1213 between 7:00 am and 7:00 pm eastern time and you can simply enroll in Direct Deposit. Q: Can I get information about my account by phone? A: Yes! Acacia Federal Savings Bank has two ways of serving you by phone. By calling 1-800-950-0236, 9:00am to 5:00pm Eastern time - Monday thru- Friday, you can speak with a customer service representative who will be happy to review your account with you and answer your questions. Also, 24-hours a day, 7 days a week, you can reach our automated voice response system at 1-800-ASK-AFSB. Q: What products can I apply for online? A: We have a variety of business and personal accounts. Check out our Products & Services page to see which accounts you can apply for online. Q: Do you offer IRAs online? A: Yes we do offer IRAs online. To see what we currently offer, visit our Products & Services page. Q: Is interest paid on my checking account? A: Yes! If you want a checking account that pays a market rate of interest, check out our Choice Checking account. Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet? A: At this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you. Q: Can I do all of my banking with you? A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs. Q: Can I look at all of my transactions at any time? A:Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week! Q: How frequently is my information updated? A: Your account information is updated every business day with new transactions that posted to your account at approximately 3:00pm Eastern time. Q: Are wire transfers possible to and from my checking account? A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details. Q: How do I make a deposit to my account from a remote location? A: You can do most of your banking by using direct deposit or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you. Q: When do I have access to use Internet Banking? A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week! |